TERMS & CONDITIONS
These Terms and Conditions apply between Interesna (“us”) and the customer (“you”) and relate to the sale of any Travel packages. The booking conditions apply to any travel booking which are made through us. Please read them carefully since they contain limitations of liability and exclusions.
Payments: Payments are settled via Stripe.com that uses the secured channel for information protection. Payments made by the credit card may incur a service fee that may be added to invoices. Once payment is made for any travel booking, it is deemed that you have read and understood the Terms and Conditions for the booking.
Sales Price: Please note that sales prices can change at any time. These tickets and/or packages are based on first come – first served and all prices are subject to fluctuation. The person completing the booking (including web, telephone or email bookings) accepts responsibility for payment for all of the persons on the booking, and is responsible for informing all party members of the relevant booking details and conditions.
Currency Exchange: If travel packages (tickets to events, museums, etc.) priced in foreign currency, all prices are based on current exchange rates and are subject to fluctuation. All prices are per person and are in USD. Interesna reserves the right to increase prices based on international currency fluctuations. This stipulation is in effect until full payment of the package has been received by us. Prices may fluctuate based on dates of travel and matches selected.
Late Payment: If any amount due to us has not been received by the due date and we have still not received payment from you within five (5) days after serving notice to you requesting such payment, we shall be entitled to; (a) add additional charges occurred after the delay in payment (package price increase, tickets’ price, hotel rates fluctuations, (b) refuse to supply any services, and (c) claim for all reasonable further losses and costs suffered by us as a result of non-payment and/or late payment.
Accommodations: The accommodations used in Interesna packages are based on the room requested. Hotel categories used in the packages are based on the national standard in the country the event takes place. Items such as size, ambiance, facilities, location, distances from venue and airport are all taken into account based on availability and price requested. Hotels vary from property to property, from country to country.
Regardless of your arrival or departure times for the hotel, early check-in or late check-out are available based on the hotels policy and at your request for additional charge. You or your guest may be required by the Hotel upon check-in (arrival) to guarantee payment of incidental charges with a major credit card or cash deposit.
Accommodations are based on two people sharing a room. Requests for specific bedding arrangements must be made at the time of booking and this will be passed on to the accommodations provider. This is considered a special request and this may not be always provided during events depending on the hotels facilities.
Customers must check into the hotel on the scheduled arrival day of the package to avoid being considered a “no show” by the hotel. If a passenger is determined a “no show” by the hotel/accommodations provider, Interesna has no control over hotel/accommodation provider policies and cannot provide refunds/adjustments. In the event, you will be late arriving, please contact the hotel/accommodations provider.
Transportation: Transportation is included in package if it’s mentioned in the package description. Per customers’ requests, transportation may be added to the travel package for an additional charge. Customers are solely responsible for their bags and luggage and for arriving on time for the departure. Children under 18 must be accompanied by the adults.
Under government deregulation of the airlines, airfares may be changed (increased) at anytime without notice. However, airfares are guaranteed at the time of ticketing. Full payment is required for ticketing. Any changes in flight itineraries after issuance of tickets may result in an increased airfare. Interesna is not responsible for any lost or stolen baggage. Participants will be responsible for any-on board or hand carried baggage. We suggest that you please reconfirm your flights directly with the airline at least twenty-four (24) hours in advance of your departure in case any schedule changes take place.
Service Charge and Taxes: The cost of travel packages includes all service charges, and local taxes normally payable on any service included, with the exception of possible Transportation Taxes and Customs Security Fees, local airport taxes, and departure taxes if and when applicable.
Passports & Visas: Most countries require passengers to have at least six months validity remaining on a passport. Please ensure that your passport and any necessary visas are valid for your complete trip and that the name on your passport matches the name on your airline ticket.
You should check details of passport and visa requirements for your chosen destination with the appropriate Embassy, Consulate or Home Country of your passport Office for exact requirements for your date of travel. It is your responsibility to ensure that you have the correct passport and visas to gain access to any country/region included in the travel arrangements which you purchase from us. If you fail to do so, we have no liability to you for any cost, loss of damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. In some cases, countries will refuse entry to clients that have criminal records. Should you be concerned about this, please check with the embassy or consulate of the countries to which you are travelling.
Health & Safety: please contact the appropriate Embassy or your host Government for medical advice regarding your journey and required vaccinations.
Some of your trips may be organized in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, be lower than those you normally expect and your booking is accepted on the understanding that you realize the hazards involved in travelling to such regions, including injury, disease, loss of property, inconvenience and discomfort. The whole concept of this type of international travel is one that allows alternatives and a substantial degree of on-trip flexibility. Changes in itinerary may be caused by local political conditions, flight cancellations, mechanical breakdown, weather, border restrictions, sickness, strikes or other unforeseeable circumstances that will require on-trip flexibility.
Booking Changes: In case any changes/amends in your reservation after deposit has been received are required, Interesna will do it’s very best to accommodate your request. An amendment fee may be required and you‘ll be liable for any increased cost for the new travel arrangements.
Cancellations, Refunds – International Events: All payments are non-refundable on International Ticket/Travel packages for special events. All cancellations must be in writing. Services included in this package and not used are non-refundable. No refunds will be made for unused hotel accommodations, transportation, meals not taken or any other services not used due to flight delays, schedule changes or any other reason. We are not liable for refunds under the following circumstances that are beyond our control: event postponement, rescheduling or time changes due to weather, illness, mechanical failure, construction, flight delays, strikes or for any other reason.
Cancellations, Refunds – National Events: All cancellations must be received in writing via email. There is a minimum $50.00 administrative charge per person on all cancellations. No refunds for no shows or unused travel packages features.
Note: Any air flight cancellation policy will vary depending on the air provider policy. Any hotel cancellation will vary depending on a hotel policy. Trip cancellation insurance and baggage insurance coverage is highly recommended.
Our Liability to you: In order to supply you with Ticket/Travel Packages we have contracted with third party suppliers which we will take reasonable care and skill to ensure are reputable. Our role after that point is to secure your booking with the suppliers and although we will try to resolve matters where the suppliers has not complied with any of its obligations, we emphasize that we do not have control over the actual services provided to you by the suppliers. We shall not be liable for any costs, direct or indirect damage (“Damage”) in connection with your use of the packages. We shall not be liable in the event of gross negligence of the suppliers. We shall not be liable for any damages that are untypical and unforeseeable under this Agreement.
Your Liability to us: Although we arrange your reservation with the suppliers, we cannot be held responsible for the acts and omissions of you and any of the clients who use the confirmed services reserved by you. In the event of any claim, cost or expense arising against us in respect of any such act or omission (if such claim, cost and expense is not without foundation), you confirm that you will bear the responsibility for this, either by settling and paying for such claims, costs or expenses or, if you dispute any such claim, cost or expense, that you will be responsible for the costs arising in defending such a claim including our own reasonable costs (if any).
Independent Contractors: For the avoidance of any doubt, you and ourselves shall each be and remain independent contractors with respect to each other and with respect to all rights obtained and services performed. Nothing herein shall be construed to: (a) Constitute you and ourselves as partners, joint ventures or co-owners; (b) Constitute you or us as the agent, employee or representative of the other; (c) Empower you or us to act for, bind or otherwise create or assume any obligations on behalf of the other.
Event Seating: International Events Tickets Categories represent the ticket category that corresponds to the designated seating location for the particular area at each venue. Categories range from 1 or A through 4 or D. There are three different price categories depending on venue. Not all price categories are available at each venue. Category 1 or A is considered to be the best seating option, with Category 2 or B being next and then Category 3 or C. Tickets from any category guarantee you a seat within that category. This is determined by the venue and official authorities and we do not have any control over the exact positions in the Categories. The Cat 1 or Cat A tickets are the highest priced while the Cat 4 or Cat D tickets tend to be on the lower priced tickets.
We will however always do our best to get you the best possible seats of your choice. But we cannot guarantee any particular rows or seat numbers. Seats are normally delivered in groups. For groups booking we will do our best to have all your tickets together, however, this is not guaranteed. In the event that your desired category/level that you purchased is not available based on allocations received, the next best seating category will be provided and you will be compensated for the difference in price. For additional information on Events seating for domestic and international events please visit our website page of the event you are interested in.
Ticket Responsibilities: We are not responsible for misplaced or stolen tickets. Tickets cannot be replaced if they are lost or damaged, so avoid exposing them to excessive sunlight or any other damaging agent. Upon receipt of tickets, you have 24 hours to contact us about any discrepancies about your tickets and/or seat locations. All times listed on our site are local for the event. But dates and times are subject to change and should be verified by the customer on the week of the event. Interesna does not own all of the tickets on our site. We work with a network of suppliers, so we can offer you the largest selection.
Ticket Pricing: Interesna is not the official box office for any of the events for which we sell individual tickets. Our selling price and the original price on the ticket will vary due to premium costs associated with obtaining tickets in the high demand marketplace. Prices can often be many times that of the original face value listed on the ticket. Interesna acts only as an intermediary arranging delivery for individual tickets.
Buying Tickets: All sales are final – there are no refunds, or exchanges. Orders are not confirmed until an Interesna representative has reviewed the order. If there is a problem you will be contacted within two (2) business days. We accept all major credit cards. All prices for US events are in US Dollars. International events could vary depending on event. When your order is submitted, an email is sent to your email address. You should receive an email within few minutes. Please check your spam filters for an email from email@example.com.
Notices: All notices, demands, requests or other communications shall be in writing and shall be emailed to us at firstname.lastname@example.org.
Website Pricing: Interesna strives to provide accurate information and pricing, but pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellations. Prices and availability are subject to change without notice. Package prices are subject to change at any time as supply and demand dictates. Family package rates will vary. The maximum number of guests per room is three, with a maximum of two beds. World Cup ticket prices cannot be discounted regardless of age.
Resolution of Complaints: If you encounter a problem in relation to the services being supplied you should immediately inform the Hotel or supplier and also our own local representative who will do what they can to resolve matters to your satisfaction. If your complaint is not resolved locally, please reach out to our office at email@example.com for further assistance. Please raise your concerns immediately as this may impact the way your complaint will be handled by the vendor and our responsibility to resolve it.
Authority and Behaviour: While being a participant of Interesna it is necessary that you abide by the authority of our staff and company representatives. If you commit any illegal act or if in our reasonable opinion or the reasonable opinion of our staff, Company representative or another person in authority indicates your behaviour is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause damage to property, distress or upset, disturbance or annoyance to others or puts any other person or staff in any risk, we may terminate our travel arrangements with any liability on our part.
Force Majeure: The performance of this Agreement by either party is subject to acts of God, war, government action or decree, disaster, strikes (other than strikes by our staff), riot or civil disorder, acts of terrorism, curtailment of transportation (to the extent such curtailment was beyond our reasonable control), inclement weather, the postponement or cancellation of the Event, or its being relocated to another venue or any other emergencies beyond the affected party’s control making it illegal or impossible to provide services. In the event that performance of this Agreement is not possible by reason of Force Majeure, neither party shall be deemed to be in breach of the terms of this Agreement and neither party shall then be obligated in any manner to the other with respect to such performance. Compensation will not be payable by either. To the extent we recover monies from the Hotels and other service providers we will refund such monies to you and we will use our reasonable efforts to obtain such recovery.
Cancellation, Refund Policy: All cancellations must be in writing. Services included in the packages and not used are non-refundable. No refunds will made for unused hotel accommodations, transportation, meals not taken or any other services not used due to flights delays, schedule changes or any other reason.
Travel Insurance: Don’t leave home without it. It is vital when traveling that you are properly insured. You can protect yourself against covered cancellation penalties if you cancel for a reason covered by the insurance policy you choose. All insurance policies are different. Please read all insurance policy documents very carefully to be sure you fully understand them.
Responsibility: Interesna is acting as an independent intermediary for suppliers in selling services, or in accepting reservations or booking for services which are not directly supplied by this company such as hotel accommodations, ground transportation, meals, tours, event tickets and air transportation. Interesna, therefore, shall not be responsible for breach of contract or any actions or omissions on the part of such suppliers, which result in any loss, damage, delay or injury to you or your travel companions or group members. Interesna is not responsible for any personal injury, property damage, or other loss of services you may suffer or incur from the acts or failure to act on the part of any service provider. All ticket coupons and orders are furnished and issued subject in all respects to the forgoing and to any and all terms and conditions under which the transportation and other service and accommodation provided thereby are offered or supplied.
Interesna accepts no responsibility for losses or expenses due to delay or changes in schedules, sickness, weather, strikes, war, quarantine, or other causes. All such losses or expenses will be borne by the customers. Baggage is “at owner’s risk” throughout the tour unless insured. Small articles (coats, cameras, umbrellas, etc.) are entirely in the care of the customers. The right is reserved to decline to accept or to return any person as a member of any tour and to cancel or alter the tour. Schedules mentioned/published and rates quoted are in effect at time of printing and are subject to change without notice having regards to unforeseen circumstances, foreign exchange fluctuations and variations in airline operating costs including but not limited to say an escalation of fuel prices. Unused services cannot be refunded or exchanged.
Interesna reserves the right to cancel and/or modify the itineraries where circumstances require and may substitute hotels or other services where necessary. Airline liability for passenger’s baggage is limited by tariffs. The Customer, by engaging the company and making deposit and/or full payment for the package arrangement specified, acknowledges the position of the company as stipulated by the foregoing and agrees to hold the company blameless in making the arrangements on his behalf, and further agrees that restitution of damages, if any are claimed, shall be sought directly from the suppliers. In circumstances where liability of Interesna cannot be excluded, such liability is limited to the value of the purchased item that is in dispute. As indicated above, rates are subject to changes without notice. Tours and event tickets are subject to availability. Payment of deposit or full payment shall constitute consent of all provisions stated herein, which are part of this offer.
Passenger Travel Protection Program (Cancellation, Baggage, and Accident Insurance): Protect your travel investment with Travel Insurance is highly recommended. We strongly recommend that you take insurance to cover your investment; in case of forced cancellation, loss, or damage of luggage, personal injury, accident, or illness, none of which Interesna can be liable for. The cost per person is based on the total price of your trip per person.